Refund & Return Policy

Effective Date: February 2026

At LuxeFlora, we take pride in the high fidelity and professional quality of our botanical products. As a B2B wholesale supplier, our return and refund policies are designed to ensure fairness and efficiency for both parties.

1. B2B Sales Finality

Please note that unlike retail consumer purchases, all B2B (wholesale) sales are considered final. We do not accept returns or offer refunds for “change of mind” or unsold inventory. We strongly recommend ordering samples before placing a large bulk order.

2. Inspection Window

Upon receiving your shipment, you are required to inspect the goods immediately.

  • Any claims for missing items, incorrect products, or manufacturing defects must be reported to us within 7 calendar days of delivery.

  • Please provide your order number and high-resolution photos/videos of the issues to sales@luxeflora.co.

3. Nature of Artificial Flowers (Industry Standards)

Please understand the following characteristics of international shipping for artificial flowers:

  • Compression during Transit: Due to the nature of shipping, flowers may be slightly compressed or flattened in the box. This is not considered a defect. Petals and leaves can easily be restored to their original shape by hand-shaping or using a professional garment steamer/hairdryer.

  • Minor Petal Shedding: During long-distance transit, a minimal amount of small petals or leaves may detach. This is normal and can usually be reattached manually.

4. Eligible Returns & Replacements

We will offer a replacement, a partial refund, or a credit toward your next order under the following circumstances:

  • The product has a significant manufacturing defect that renders it unusable.

  • The wrong product or color was shipped by our error.

  • The items were severely damaged due to inadequate packaging by our warehouse.

5. Custom & Bespoke Orders

Any custom-made products, including bespoke color dyeing, private labeling, or specific custom packaging, are strictly non-refundable and non-returnable unless there is a proven manufacturing defect.

6. Return Shipping Costs

If a return is authorized by LuxeFlora:

  • The buyer is responsible for the cost of return shipping unless the return is due to a significant error on our part.

  • All returned items must be in their original packaging and in “as-new” condition.

7. Refund Processing

Once a refund is approved, it will be processed within 5-7 business days. Refunds are typically issued via the original payment method or as a store credit for future purchases.

8. Contact Us

For any questions regarding your order, please reach out to our support team:
Email: sales@luxeflora.co
WhatsApp: +86 181 6005 4335